An Anti-Upsell Approach
The whole reason chimney work attracts bad actors is that the evidence lives twenty feet up a dark flue. A vague verbal "you really should reline this" with nothing to back it is how this trade earned its skeptics. Our answer to a trade built on guesswork is simple: prove every finding with a picture. Earning the next decade of your calls beats winning one inflated invoice now.
What follows is the same start-to-finish process we run on every Allston call. A live person triages the call, sets a realistic window, and the crew turns up equipped to finish in one trip. Containment first, then the work, then documentation — and a plain-language recap so nothing is a mystery. Every stage is explained, so there are no surprises at the end.